Graduate Certificate in Consumer and Community Engagement
The Graduate Certificate in Consumer and Community Engagement (10947NAT) is for health service staff who work in the area of consumer engagement delivered by Health Issues Centre on behalf of The Benchmarque Group.
Is this course for me?
The courses are for any organisation that has consumer engagement as part of their core business and have members of the team who would benefit from advancing their knowledge.
The course will benefit consumer engagement and patient experience staff, quality managers, consumer consultants, complaints and volunteer managers, clinicians and researchers and local government staff.
What will I learn?
The course will provide staff with the advanced skills and knowledge to plan, implement and evaluate consumer engagement. They will also gain the skills to work collaboratively and strategically alongside consumers, health services, government bodies and other health-related organisations.
The courses are designed to provide practical knowledge and skills to professionals wishing to develop in their roles and grow their career opportunities.
What is the commitment?
This course is delivered over 4 full days with additional self-directed course work, including preparation and assessment.
“Undertaking the Graduate Certificate in Consumer and Community Engagement with the Health Issues Centre has been an invaluable experience.
The course work has not only improved my ability to facilitate meaningful community engagement, but has also provided me with the confidence and knowledge to secure a secondment role in Social Planning and Equity at Nillumbik Shire Council.
The support provided by Tere (Facilitator) has been timely and generous. She is genuinely invested in each student’s journey and career pathway.
I would strongly recommend this certificate to anyone working in healthcare or community focused roles, including officers in the Local Government Sector.”
April Wilson
Recreation & Open Space Planner
Recreation and Leisure Services
Nillumbik Shire Council
Enquiries
We do not have any courses currently scheduled; please email training@hic.org.au if you have an interest in our accredited courses.
What participants say
I also wanted to say thank you so much for such a fantastic and valuable course. I learnt so much from you in the face-to-face workshops, as well as from the guest presenters and other participants.
The presentations and USB resources were really informative and helpful too. I also learnt a lot from doing the projects, to reflect on best practice and plan next steps. I look forward to using what I’ve learnt as I progress consumer engagement at my work.
The research which I undertook as part of the graduate certificate has given me a much greater awareness of the consumer and community engagement policies and procedures in my workplace and the significant body of work to develop and implement them. I’ve learnt so much from the task of completing the assessment for each of the projects and now have an amazing set of extra resources to use in the future.
The Graduate Certificate in Consumer and Community Engagement has been a very valuable course that has advanced my knowledge and skill set in the community and consumer engagement leadership area.
In addition to being a wealth of knowledge, Tere‘s approach is inclusive and respectful of the breadth of varied experience within the room. Complementing the course content with the lived experience of those participating.
What participants say
I also wanted to say thank you so much for such a fantastic and valuable course. I learnt so much from you in the face-to-face workshops, as well as from the guest presenters and other participants.
The presentations and USB resources were really informative and helpful too. I also learnt a lot from doing the projects, to reflect on best practice and plan next steps. I look forward to using what I’ve learnt as I progress consumer engagement at my work.
The research which I undertook as part of the graduate certificate has given me a much greater awareness of the consumer and community engagement policies and procedures in my workplace and the significant body of work to develop and implement them. I’ve learnt so much from the task of completing the assessment for each of the projects and now have an amazing set of extra resources to use in the future.
“The Graduate Certificate in Consumer and Community Engagement has been a very valuable course that has advanced my knowledge and skill set in the community and consumer engagement leadership area.
In addition to being a wealth of knowledge, Tere‘s approach is inclusive and respectful of the breadth of varied experience within the room. Complementing the course content with the lived experience of those participating.”
The course is available at locations around Australia and is offered at least twice per year dependent on demand. For full details on upcoming session times and locations and to register, click here. Download brochure on the Graduate Certificate in Consumer and Community Engagement
This course is delivered on behalf of The Benchmarque Group (RTO. 21824)
Course Brochure
The course will provide staff with the skills and knowledge to plan, implement and evaluate consumer engagement. They will also gain the skills to work collaboratively and strategically alongside consumers, health services, government bodies and other health-related organisations.
The Graduate Certificate in Consumer and Community Consumer Engagement consists of four units:
Competencies
Upon successful completion of the course, participants will have developed a range of competencies enabling them to work collaboratively and strategically in consumer engagement services.
Is this the right course for you?
For course advice and support please contact Tere Dawson on (03) 8676 9057 or via email at tere.dawson@hic.org.au
CPD Hours
Continuing professional development (CDP) hours are available to members of the clinical profession on completion of this course. As a general guide, one (1) hour of active learning equates to one (1) hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.
For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.
