Our emergency services
are having an emergency

The unsustainable stress on our health system
caused by escalating demand and a shortfall in
supply has become tragically apparent in recent
months and highlights the need for consumers
to be part of the process of identifying solutions.

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Health Issues Centre is
Victoria's peak health
consumer organisation.
We listen to everyday
people and champion
improvements to our
healthcare system.

Long-COVID

Is long-COVID our next
pandemic?

We ran a survey for people
affected by long-COVID on the
direct and consequential impacts,
here's what they told us.

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Health Issues Centre is
Victoria's peak health
consumer organisation.
We listen to everyday
people and champion
improvements to our
healthcare system.

Opportunities
for health
consumers

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We have

Our purpose

We continuously engage with health consumers to improve:

Policy

Advocating on behalf of health consumers, including those who are left out of the conversations that define public health policy.

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Health Services

Identifying emerging health needs and gaps and ensuring that consumers inform service design so that healthcare meets their needs and delivers quality and safety improvements.

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Capability

Delivering a range of consumer training courses including Australia’s only nationally accredited consumer training. We have trained 3,000 people in the last five years alone.

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Project consulting

We work on fee-for-service consultancy projects with governments, health services, commissioners, researchers and other stakeholders in the health system to help them understand the consumer perspective on health issues, service needs and policy gaps. We ensure that all consumers are given the opportunity to influence the decisions that determine the quality of their health care, including those consumers who are vulnerable, marginalized and seldom heard.  

Health Issues Centre is here if you need support with consumer engagement. Just reach out to us at projects@hic.org.au.

Policy and advocacy

As Victoria’s recognised peak consumer advocacy body, we are committed to working constructively with all sides of politics to improve health outcomes for all Victorians – regardless of where they live or which communities they belong to. 

Our insights are informed by our ongoing engagement with Victorian healthcare consumers. We engage with thousands of Victorians and their communities every year across a broad range of contemporary health issues.

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Recent work:

Pre budget Submission

Outlines our vision for further improving the healthcare of everyday consumers in Victoria.

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National digital health strategy

As part of our commitment to ensuring consumers are part of the discussion around digital health we have identified three themes for the Australian Digital Health Agency’s consideration as it finalises the new strategy.

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Rapid antigen test forum

In our eighth COVID-19 community forum we sought to investigate the barriers and concerns around using Rapid Antigen Tests (RATs) for consumers. Here is what they told us.

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Updates

Parliament House Canberra Australia
New minister, new funding, new platform, new Government!

Victorian health consumers are set for a new and enhanced policy and program agenda following the recent Federal Election and Victorian State Budget.

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Vic Budget Response 2022
Vic Budget 2022/23 – Summary for healthcare consumers

The Victorian Government recently handed down the 2022/23 Budget, which comes six months before the State election. As expected, health features prominently in the Budget, which is even named “Putting Patients First.”

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Tere holding a mug
Tere Dawson – Celebrating 20 years at Health Issues Centre

Our Manager of Training and Development, Dr Tere Dawson, recently reached an incredible milestone of 20 years working at HIC. Here are some of her stories, insights and achievements from the last 20 years.

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Join our network

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Health Insights

Stay up to date with emerging issues and the latest research and Health Issues Centre campaigns.
Subscribe to our bi-monthly newsletter, Health Insights.

Health Insights

Stay up to date with emerging issues and the latest research and Health Issues Centre campaigns.
Subscribe to our bi-monthly newsletter, Health Insights.