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So far info HIC has created 41 blog entries.

Victorian Health Consumer Engagement Leadership Programs


Registrations are now open for our Consumer Engagement Practitioners Network. This pioneering network is designed to provide high-quality training, support and education to grow the skills and confidence of consumer engagement practitioners in the health sector. This network is part of our umbrella Victorian Health Consumer Engagement Leadership Programs, which also include the consumer-focused programs: Consumer Partners Network Consumer Partners Mentoring Program Check out our handy graphic below (or download a larger version here) to decide which program you should take part in: Download our digital pamphlets for more information on each program: Consumer Engagement Practitioners Network Consumer Partners Network Consumer Partners Mentoring Program Download our sample agendas for the networks: [...]

Victorian Health Consumer Engagement Leadership Programs2024-01-10T17:01:02+11:00

Year in review


FY2023 was a year filled with pride for the Health Issues Centre. The appointment of our CEO Alison Coughlan in December 2022 was followed immediately by the development a new organisational strategy that guides our growth and extends our reach as thought leaders and changemakers. This year, we have lived our values in action through engaging widely across the health sector, committing to growing and evolving our practice, and strengthening existing and developing new partnerships across all parts of the health sector including through representation on local, state, national and international bodies. Our efforts to grow more diverse and inclusive practice [...]

Year in review2023-11-29T16:51:42+11:00

What is it like to live with Long COVID?


Early in 2023, Health Issues Centre partnered with members of Long COVID Support Australia Facebook and Long COVID Australia to develop a community survey to hear from those with lived and living experiences of Long COVID. The survey explored: Health status pre- and post-COVID infection Experiences of health services Impacts of Long COVID on work and study Wellbeing impacts of Long COVID on daily life Areas for future research, public awareness and education priorities. In total, 534 responses were received over a 2-week period. The responses provided us with rich information on the effects and impacts of Long COVID on people’s [...]

What is it like to live with Long COVID?2023-12-11T10:34:48+11:00

International Forum on Quality and Safety in Healthcare


Health Issues Centre was proud to partner in the BMJ/IHI International Forum on Quality and Safety in Healthcare in Melbourne in October/November. The forum reflected a genuine commitment to consumer engagement at every step from initial planning through to the implementation, and we were so pleased to play our part in supporting the event. With Laila Hallam, a consumer partner from New South Wales, we explored what a true partnership with consumers and community members looks like in a workshop with 160 delegates. We hosted an exhibition stand which enabled us to connect with many of the 1,300 delegates in attendance. [...]

International Forum on Quality and Safety in Healthcare2023-11-27T17:00:42+11:00

Cancer Communities Forum


Co-hosted by Health Issues Centre and VCCC Alliance Health Issues Centre was delighted to co-host the Cancer Communities Forum on Wednesday 13th September with the VCCC Alliance. This Forum brought together members of the community, researchers and clinicians to explore the big questions around targeted cancer treatment and the growing trend towards tailored treatments for cancer. With 59 attending in person at the Melbourne Convention Centre and 30 virtual attendees, participants were invited to submit questions to the Forum’s panel. Each question was answered by a person with lived experience and a cancer expert, bringing two distinct perspectives to the discussion. [...]

Cancer Communities Forum2023-11-27T16:23:16+11:00

New resources to evaluate and improve Community Advisory Commitees


Community Advisory Committees (CAC) are one of many important mechanisms for consumer engagement in our health system. With funding support from Safer Care Victoria, Health Issues Centre has developed, tested and refined an Evaluation Framework and Toolkit for Community Advisory Committees. How the Toolkit will help you  The Toolkit helps health services, their CAC members and leaders to plan and implement evaluation activities to support and guide their improvement. The Framework and Toolkit (listed in the attachment of this document) are designed to enable a consistent approach to evaluation. The Toolkit includes supporting tools and resources that can be applied [...]

New resources to evaluate and improve Community Advisory Commitees2023-11-27T16:24:34+11:00

Consumer Model – Partnering with Healthcare Organisations


Health consumers play a critical role in improving our health system. This Model shows health consumers how they can effectively do this. It highlights opportunities that exist for consumers to contribute, for all experience levels.  “This Model is the product of Safer Care Victoria, the Health Issues Centre, and consumers working in partnership to develop this helpful resource for consumers at all stages of their consumer journey. It is informative, practical, and empowering.” - Nora Refahi, Consumer Advisor on the co-production team.   It helps to:   Support consumers to understand the types of roles they could engage in, that align with their skills and interests. Map out for consumer leads, managers, researchers, and policy [...]

Consumer Model – Partnering with Healthcare Organisations2023-11-27T16:24:52+11:00

Farewell to Tere Dawson, a pioneer of consumer engagement


After 21 years of service, HIC bids farewell to Tere Dawson  Tere Dawson is the Training and Development Manager at HIC and is well known amongst the consumer engagement field in Victoria and nationally. At the end of June 2023, Tere will be leaving HIC after 21 years of service. Her passionate commitment to building capabilities in consumer engagement and her contribution to the health sector is cause for much celebration. There are so many consumers and health professionals who have been influenced and supported by Tere in her time with HIC and she carries that passion forward into the next [...]

Farewell to Tere Dawson, a pioneer of consumer engagement2023-05-25T14:53:58+10:00

Partnering in Healthcare Outcomes Summit 2023


Health Issues Centre is excited to be partnering with Safer Care Victoria to bring you the Partnering in Healthcare Outcomes Summit 2023. When: Wednesday 10 May 2023 Time: 9.30am-12.30pm AEST Location: Online, Zoom webinar Tickets are free – get yours today by clicking here Share a project or initiative at the Summit via an e-poster or video We are eager to create and share a suite of resources that demonstrate examples of partnership projects and initiatives from across Victoria’s health system. The focus of the event is on two priority domains: ‘Effective Communication’ and ‘Working Together’. We want to showcase the [...]

Partnering in Healthcare Outcomes Summit 20232023-04-24T14:19:39+10:00

Consumer leaders – Having our voices heard


Barbara Curzon-Siggers, Consumer Representative and member of the Victorian Health Consumers Community of Practice, shares her reflections on our first meeting and amplifies the voices of other members. The Victorian Health Consumers Community of Practice (CoP) held our first meeting on Tuesday 21 February, supported by Health Issues Centre. A highly diverse and engaged group of 31 members attended the virtual session which focused on an introduction to the CoP, a review of the group Code of Conduct and discussed the challenge of ‘how do we, as advocates, have our voices heard?’ Communicating effectively During the session we heard from an [...]

Consumer leaders – Having our voices heard2023-03-28T12:46:41+11:00
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