This suite of resources was developed by Health Issues Centre with funding from Safer Care Victoria. They aim to support health services and consumers to enhance their quality of engagement and partnership.

For more information and if you would like support to implement these in your health service, please contact Health Issues Centre at training@hic.org.au or call (03) 8676 9050.

Resources for health services

Consumer Mentorship Program. This program was designed for health services to support consumers engaged in representative or advisory roles. Experienced consumers (mentors) have a role to play in mentoring emerging or new consumers (mentees). These two resources will provide the background information and step-by-step guidance to establish, implement and evaluate a mentorship program in a health or community service. Click here to access the Consumer Mentorship Program Manual and Consumer Mentorship Program Guide.

Consumer Recruitment and Support. Train the Trainer Program. This program was designed to support key staff of health services to train others in the organisation to recruit and support consumers engaged in governance and organisational committees. These two resources provide the background information, step-by-step guide to implement the training program and the resources, tools and templates required to recruit, select and support consumers engaged in a health service. Click here to access the Train the Trainer Manual and Train the Trainer Toolbox.

Guides for inclusive consumer and community engagement. These three guides were designed to support health services to undertake inclusive consultation and engage with diverse consumers and communities.

Click here to access the Guide for inclusive consultations. This Guide outlines the step-by-step process to set up and conduct successful inclusive consultations. It includes a description of 28 generic consultation methods and 32 methods to consult with specific communities.

Click here to access the Guide to engage with diverse consumers in healthcare partnerships. This Guide outlines the processes, planning stages and methods for engaging with consumers from diverse backgrounds; and resources and templates to recruit and select consumers to be engaged in governance and organisational committees.

Click here to access the Fact Sheet to align the Safer Care Victoria’s Partnering in Healthcare Framework with the Rainbow Tick.

Resource for consumers

The Guide for consumers to self-assess the quality of their engagement in healthcare organisations was designed to support consumers to assess their engagement with health services according to a continuum of engagement: at the early stages of engagement (‘’emerging’’), those who have been engaged for a while (‘’evolving’’), and those who have been engaged for a long time (‘’expert’’). The Guide also includes a description of the set of skills and knowledge that consumers need to be effective representatives or advisors, and a Training Needs Assessment tool so that consumers can identify their training needs and advocate for this training to be offered by the health services they are engaged with. Click here to access the Guide.