Course in Consumer Leadership

One of our roles at Health Issues Centre is to inspire consumer-centric leadership in the health sector.  Our Course in Consumer Leadership (10946NAT) has been specifically developed for consumer representatives and community leaders. It provides the foundation skills and knowledge to work collaboratively in a range of settings to faciliate and promote consumer engagement to consumers and health services personnel.

This foundational course will provide you with the knowledge and skills to work in a range of settings that facilitate and promote engagement with consumers and health service staff.

Dates

Dates will be announced shortly.

Hours

9.30am to 4.30pm each day

More Information

Download the brochure on the Course in Consumer Leadership here.

Please contact Health Issues Centre at training@hic.org.au

This training course was one of the best I have encountered in my 77 years of life experience. I came to the course because it was available and because I thought the “certificate” may assist recognition by health organisations in my work as a consumer. By the end of Day 3, all my expectations had been surpassed and I really appreciated that the course placed me clearly in the domain of consumer leadership and caused me to see my future role differently.
Ray Newland, Consumer Representative, Western Health, Melbourne

This training course was one of the best I have encountered in my 77 years of life experience. I came to the course because it was available and because I thought the “certificate” may assist recognition by health organisations in my work as a consumer. By the end of Day 3, all my expectations had been surpassed and I really appreciated that the course placed me clearly in the domain of consumer leadership and caused me to see my future role differently.
Ray Newland, Consumer Representative, Western Health, Melbourne

Course Outline

This foundational course will provide you with the knowledge and skills to work in a range of settings that facilitate and promote engagement with consumers and health service staff.

Competencies

Upon successful completion of the course, participants will have developed a range of foundation competencies enabling them to work collaboratively in a range of settings to facilitate and promote consumer engagement.

  • Identify roles and rights as a consumer engaging in a health service
  • Utilise health literacy skills in a health care service
  • Practice consumer engagement in a health care service within a human rights framework.
  • Analyse a health care service’s capacity to support consumer engagement
  • Participate in consumer engagement activities in a health care service
  • Provide consumer leadership on a health care service committee or group
  • Contribute to the review or development of a consumer engagement plan for the health care service
  • Manage personal workload and relationships effectively

Is this the right course for you?

For course advice and support please contact Tere Dawson on (03) 8676 9057 or via email at tere.dawson@hic.org.au​​​​​​​

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Stay up to date with training news and course dates and the latest research and campaigns Health Issues Centre is working on.
Subscribe to our newsletter, Health Insider.

CPD Hours

Continuing professional development (CDP) hours are available to members of the clinical profession on completion of this course. As a general guide, one (1) hour of active learning equates to one (1) hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.

For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.