It is a requirement of several national and Victorian quality and safety standards to partner with consumers. For example, Standard 2: Partnering with consumers in the new edition of the National Safety and Quality Health Service Standards (NSQHS) and the Safer Care Victoria Partnering in Healthcare Framework.

These standards and frameworks allocate an important role to consumers. It is important then for consumer representatives and leaders to have the skills and knowledge to participate effectively and aid the health services they are engaged with to meet accreditation and other requirements.

What do we offer?

This workshop has been designed to enhance the skills of consumer representatives to identify questions they can ask, and initiatives and tasks they could undertake to aid the health services they are engaged with to meet accreditation and other requirements.

This workshop will cover:

  • What is accreditation?

  • The national safety and quality standards (new edition)

  • The Safer Care Victoria Partnering in Healthcare Framework

  • Questions and tasks consumers can ask and undertake to support health services to meet accreditation and other requirements

  • Best practice examples

  • Sharing our experiences

This workshop is ideal for health services’ Boards and consumer representatives engaged in health services’ governance committees, Community Advisory Committees; and quality and safety committees. We encourage consumers and board members to seek funding from their health service to cover the cost of this training.

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