Be inspired by our list of bespoke training topics below:
Step #1: Identify which level of consumer engagement knowledge is suitable for your group
Step #2: Select the topics you would like to apply for
Step #3: Make an inquiry to our training experts
INTRODUCTORY LEVEL | COMPETENCY |
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You have a common knowledge or an understanding of basic techniques and concepts and the level of experience gained by being a member of staff in a health service or SCV. You are expected to need help when performing this skill. |
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Introductory Topics
Consumer engagement background: rationale and definitions
Consumer engagement: national and international evidence
Terminology: What do we understand by ‘consumer’ and ‘engagement’
Consumer engagement background: policy context and national standards
The National Safety and Quality Healthcare Standards – Standard 2: Partnering with consumes
Safer Care Victoria: Partnering for healthcare framework
Social inclusion and exclusion and diversity in the community
Developing a vision for consumer engagement in the organisation
Identify barriers and enablers for consumer engagement
Myths about consumer engagement and consumer representation
Issues of consumer representation
Conducting consultations – process and methods
INTERMEDIATE LEVEL | COMPETENCY |
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You are able to successfully complete tasks in this competency as requested. Help from an expert may be required from time to time, but you can usually perform the skill independently. |
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Intermediate Topics
Implementing the ACSQHC Standard 2: Partnering with consumers
Implementing the Safer Care Victoria: Partnering for healthcare framework
The role of consumers in implementing Standard 2
The role of consumers in quality and safety
The feedback loop – from feedback to engagement
Methods of consumer and community engagement
Working with patients and families
Engaging with ‘seldom heard’ community groups
Establishing and managing Community Advisory Committees (CACs)
Managing effective meetings which include consumer representatives (incl chair’s role, writing ToR, line of reporting)
Evaluation of CACs
Self-assessment of CACs
Group dynamics and conflict management
ADVANCED LEVEL | COMPETENCY |
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You are known as an expert in this area. You can provide advice, guidance, troubleshoot and answer questions related to this area of expertise and the field where the skill is used. |
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Advanced Topics
Strategic planning for consumer engagement
Evaluating consumer engagement
Conducting needs assessments
Qualitative research methods
Consumer engagement in research (for staff, researchers)
Co-production
Patient centred care
Health information and health literacy
Health literate organisations: assessment and practice
Evidence based information; assessing written and online health information
Human rights-based approach to healthcare
Using social media for consumer advocacy and consultations
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