Be inspired by our list of bespoke training topics below:

  • Step #1: Identify which level of consumer engagement knowledge is suitable for your group

  • Step #2: Select the topics you would like to apply for

  • Step #3: Make an inquiry to our training experts

INTRODUCTORY LEVEL COMPETENCY
You have a common knowledge or an understanding of basic techniques and concepts and the level of experience gained by being a member of staff in a health service or SCV. You are expected to need help when performing this skill.
  • Focus on learning
  • Focus on developing through on-the-job experience
  • You understand and can discuss terminology, concepts, principles and issues related to this competency
  • You utilize the full range of reference and resource materials in this competency.

Introductory Topics

  • Consumer engagement background: rationale and definitions

  • Consumer engagement: national and international evidence

  • Terminology: What do we understand by ‘consumer’ and ‘engagement’

  • Consumer engagement background: policy context and national standards

  • The National Safety and Quality Healthcare Standards – Standard 2: Partnering with consumes

  • Safer Care Victoria: Partnering for healthcare framework

  • Social inclusion and exclusion and diversity in the community

  • Developing a vision for consumer engagement in the organisation

  • Identify barriers and enablers for consumer engagement

  • Myths about consumer engagement and consumer representation

  • Issues of consumer representation

  • Conducting consultations – process and methods

INTERMEDIATE LEVEL COMPETENCY
You are able to successfully complete tasks in this competency as requested. Help from an expert may be required from time to time, but you can usually perform the skill independently.
  • Focus is on applying and enhancing knowledge or skill
  • You have applied this competency to situations occasionally while needing minimal guidance to perform successfully
  • You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area.

Intermediate Topics

  • Implementing the ACSQHC Standard 2: Partnering with consumers

  • Implementing the Safer Care Victoria: Partnering for healthcare framework

  • The role of consumers in implementing Standard 2

  • The role of consumers in quality and safety

  • The feedback loop – from feedback to engagement

  • Methods of consumer and community engagement

  • Working with patients and families

  • Engaging with ‘seldom heard’ community groups

  • Establishing and managing Community Advisory Committees (CACs)

  • Managing effective meetings which include consumer representatives (incl chair’s role, writing ToR, line of reporting)

  • Evaluation of CACs

  • Self-assessment of CACs

  • Group dynamics and conflict management

ADVANCED LEVEL COMPETENCY
You are known as an expert in this area. You can provide advice, guidance, troubleshoot and answer questions related to this area of expertise and the field where the skill is used.
  • Focus is strategic
  • You have demonstrated consistent excellence in applying this competency across multiple projects and/or organizations
  • You are considered the “go to” person in this area within and/or outside organizations
  • You create new applications for and/or lead the development of reference and resource materials for this competency
  • You are able to diagram or explain the relevant process elements and issues in relation to organizational issues and trends in sufficient detail during discussions and presentations, to foster a greater understanding among internal and external colleagues and constituents.

Advanced Topics

  • Strategic planning for consumer engagement

  • Evaluating consumer engagement

  • Conducting needs assessments

  • Qualitative research methods

  • Consumer engagement in research (for staff, researchers)

  • Co-production

  • Patient centred care

  • Health information and health literacy

  • Health literate organisations: assessment and practice

  • Evidence based information; assessing written and online health information

  • Human rights-based approach to healthcare

  • Using social media for consumer advocacy and consultations

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