Tipsheet – Involving consumers in the COVID-19 response

It has never been more important than now, during the COVID-19 crisis, to include consumers in strategic and operational decisions.

This document is intended to support health services and policy makers to work with consumers and carers using the principles of human-centred design to ensure strategies and operational plans that respond to COVID-19 meet consumer needs and encourage maximum consumer-buy-in.

Download our tipsheet here HIC Tipsheet on Involving Consumers Novel Coronavirus Covid19