Unlocking the potential of consumer leaders through support and understanding
How health consumer leaders are supported can have a significant impact on their experience. It influences the way people participate, the quality of insights that can be uncovered and can result in a positive long-term impact for the service and consumers. There is a huge opportunity for services to tap [...]
Australian Charter of Healthcare Rights
With funding from Safer Care Victoria, we recently hosted two online forums with consumers and health professionals to discuss the revised Australian Charter of Healthcare Rights. One featured Alfred Health presenting their Patients Come First Strategy which has focused on encouraging staff to embed the Charter in day-to-day practice and has [...]
A movement of little stories
Covid-19 will be a flashpoint for consumer engagement exactly as cancer was, predicts Dr Maria Teresa Dawson. And the charge will be led by consumers. Dr Dawson – who prefers to be called Tere – is Manager of Training and Development at Health Issues Centre, where she has spent the [...]
Full Report: Will Sharing Improve Caring?
Consumers across two consultation forums hosted by Health Issues Centre provided only highly qualified support for plans by DHHS to introduce a Clinical Information Sharing system. Almost 150 consumers, consumer representatives and community organisation representatives participated in on-line forums to respond to the discussion paper published by DHHS. This paper [...]
Report: SCV – HIC Telehealth Forum
On Thursday 29th October 2020 Health Issues Centre (HIC) hosted its first forum, in a series of four, aimed at engaging with consumer leaders, advisers and representatives around Victoria on issues of health service reform. The first forum was on Telehealth. A full report from the event is available [...]
Safer Care Victoria and the future of Consumer Engagement
The Health Issues Centre welcomes communication from Acting CEO, Ann Maree Keenan, Safer Care Victoria, regarding the future of consumer engagement. In September 2019 the Department of Health and Human Services Secretary Kym Peake outlined a plan for organisational transformation. Reforms detailed in February 2020 included how Safer Care [...]
Supporting our Consumer Advisory Committee to meet through the pandemic
Staying in touch despite physical distancing by Catherine Fraser, Service Development Officer at Your Community Health One of the things we are really proud of at Your Community Health is our diverse and committed Consumer Advisory Committee. It has consistently provided high quality and thoughtful advice to our organisation over [...]
The “one” is all of us
Partnership is the answer When you change the system for one, you change it for everyone, according to Julian Conlon. And he should know; he’s seen it happen. Julian was part of a seismic shift that saw LGBTQI acceptance and recognition go from being largely unconsidered across the health system [...]
Video: Are your COVID-19 concerns being heard?
Below is a video of the full session from a community forum convened on Thursday 27 August by Health Issues Centre. Almost 100 people attended the HIC community forum “Are your COVID-19 concerns being heard?”, with another 39 unavailable to attend but registering their interest. A full report from the [...]
Full report: Are your COVID-19 concerns being heard?
Emotion boils over at community forum Almost 100 people attended the HIC community forum “Are your COVID-19 concerns being heard?” held on Thursday 27th August, with another 39 unavailable to attend but registering their interest. The Forum was opened by HIC CEO, Danny Vadasz, who spoke about the lessons learnt [...]
Cuppa and Connect roundup
August 24 event The widening disconnect between Covid policy and consumer experience was the hot topic at August's Cuppa and Connect event. The bumper group of 15 attendees was made up of primarily consumer representatives, a couple of HIC staff, including CEO Danny Vadasz, and one self-proclaimed “fox in the [...]
What would you tell the government if you had the chance?
This is your chance: Register to attend now Health Issues Centre has been contacted by a number of community organisations and consumers expressing their frustration at the difficulty of engaging with health authorities regarding the continuing COVID-19 crisis. In particular, we have heard about policy directives that fail to take [...]
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