Be inspired by our list of bespoke training topics below:

  • Step #1: Identify which level of consumer engagement knowledge is suitable for your group

  • Step #2: Select the topics you would like to apply for

  • Step #3: Make an inquiry to our training experts

INTRODUCTORY LEVEL COMPETENCY
You have a common knowledge, or an understanding of basic techniques and concepts of consumer engagement and the level of experience gained by being in the role of a consumer representative or advisor. You are expected to need some help when performing this skill.
  • Focus on learning
  • Focus on developing through on-the-job experience
  • You understand and can discuss terminology, concepts, principles and issues related to this competency
  • You utilize the full range of reference and resource materials in this competency.

Introductory Topics

  • Communication and negotiation skills

  • How the health system work in Australia?

  • Definitions, policy context and history of consumer participation

  • The evidence and rationale for consumer participation

  • Terminology: ‘consumer nominee’, ‘consumer representation’ and ‘consumer perspective’

  • The role of consumer representatives on committees

  • Quality and safety in healthcare

  • National Safety and Quality Healthcare Standards (NSQHS) Standard 2: Partnering with consumers

  • Safer Care Victoria: Partnering for healthcare framework

  • How to get the most out of online meetings

INTERMEDIATE LEVEL COMPETENCY
Able to successfully complete tasks in relation to consumer engagement and leadership as requested. Help from an expert may be required from time to time, but you can usually perform the skill independently.
  • Focus is on applying and enhancing knowledge or skill
  • You have applied this competency to situations occasionally while needing minimal guidance to perform successfully
  • You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area.

Intermediate Topics

  • Consumers’ own expectations and clarity about their role as consumer representatives or advisors

  • How to be an effective consumer or community representative

  • How to be an effective member of a Community Advisory Committee (CAC)

  • Self-assessment for CAC members

  • Group dynamics and conflict management

  • Perception of health practitioners about consumer engagement

  • Consumer leadership

  • Engaging with the community
    Public presentation skills

  • Advocacy and types of advocacy
    Identifying key stakeholders for advocacy

  • Effective storytelling and storytelling for quality improvement

  • Influencing decision makers

  • Assessing the quality of my engagement

ADVANCED LEVEL COMPETENCY
You are known as an expert in this area. You can provide advice, guidance, troubleshoot and answer questions related to this area of expertise and the field where the skill is used.
  • Focus is strategic
  • You have demonstrated consistent excellence in applying this competency across multiple projects and/or organizations
  • You are considered the “go to” person in this area within and/or outside organizations
  • You create new applications for and/or lead the development of reference and resource materials for this competency
  • You are able to diagram or explain the relevant process elements and issues in relation to organizational issues and trends in sufficient detail during discussions and presentations, to foster a greater understanding among internal and external colleagues and constituents.

Advanced Topics

  • Consumer engagement in the implementation of national quality and safety standards

  • Peer support and how to establish and manage a peer support group

  • Social media and advocacy

  • Engaging with diverse and seldom heard communities

  • Health information and health literacy

  • Assessing written and online health information

  • The human rights-based approach to health care

  • Co-production

  • Advance governance: corporate and clinical governance

  • Clinical governance

  • Patient-centred care

  • Consumer engagement in research

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