What enables trusts to improve? What do you need to do to turn round an organisation with thousands of staff, operating on a number of sites and with growing pressures on services? Read Now
Is one in a series of learning products which explain why People Powered Health works, what it looks like and the key features needed to replicate success elsewhere. It draws on the experience of the six teams who took part in People Powered Health, which was led by Nesta and Innovation Unit from summer 2011 to winter 2012. Read Now
As a starting point to identifying how to improve spoken communication across the NHS from the perspective of patient safety, we wanted to understand what constitutes good spoken communication and what leads to poor spoken communication between two (sometimes more) people – member of staff and patient, or between staff. Read Now
This report has been produced by an interdisciplinary patient safety initiative group sponsored by NHS Improvement. We sought to understand (with a view to improving) how spoken communication (especially between two people) may contribute to patient safety in NHS care. Read Now
This project was undertaken to highlight some of the pitfalls and satisfactions of entering into that catchcry ‘community participation’. The booklet is meant to be taken seriously. It is meant to be laughed over. To recognise the sameness of people’s experiences, and to have a creativelook at the ups and downs of ‘being on a committee’. Read Now
This article provides an overview of the structure of the health system in Australia and some of the many changes and challenges it currently faces. Read Now
This report was prepared by Health Issues Centre and the Victorian Refugee Health Network for the Victorian Women’s Benevolent Trust. Between 2014 and 2015 the Trust funded the first stage of a three stage project on the health information and access needs of refugee communities in Victoria. The report presents the information collected through a series of consultations undertaken in Victoria between June 2014 and July 2015. HIC refugee health literacy stage 1- Read Now HIC refugee health literacy stage 2- Read Now
Checklist for written information. Use this checklist to think about what you write. Written information should be easy for everyone to understand and use. Read Now
Make it Easy: A Handbook for Becoming a Health Literate Organisation (Make it Easy) is an adaptation of resources developed by the Gippsland Primary Care Partnerships (PCPs) Read Now
A Guide for Health Staff: Partnering with Consumers is written to help health staff develop effective consumer partnerships and complements our companion Consumer and Community Engagement Framework. Read Now
