Staying in touch despite physical distancing by Catherine Fraser, Service Development Officer at Your Community Health One of the things we are really proud of at Your Community Health is our diverse and committed Consumer Advisory Committee. It has consistently provided high quality and thoughtful advice to our organisation over many years, so it was important for us to support Committee members and maintain their input during this pandemic. At the beginning of restrictions, in what seems an age ago now, we committed to finding ways we could continue to meet. Reaching out and listening to our Consumer Advisory Committee members [...]
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Partnership is the answer When you change the system for one, you change it for everyone, according to Julian Conlon. And he should know; he’s seen it happen. Julian was part of a seismic shift that saw LGBTQI acceptance and recognition go from being largely unconsidered across the health system to receiving its own awards. His local health service, Peninsula Health, received the Rainbow Tick in 2017 thanks to the efforts of Julian and his peers. “The Rainbow Tick is the highest category of recognition for delivering the highest standard of LGBTI acceptance and recognition,” Julian explains. “And that happened because [...]
Western Australia Health Consumers’ Council: Patient First Ambassador Project The Patient First Ambassador project is a unique initiative that encourages health consumers in Western Australia (WA) to become more informed and involved in their health care and management, with the potential to reduce health-related errors in the health system and result in less anxiety and stress, a quicker recovery time and less cost. The project, now in its second year, has volunteer consumers distribute the Patient First booklet directly to health consumers. View and download booklet here: WACC Patient First Ambassador Project
Working on Consumer Advisory Committees This Consumer Advocate Guidebook is a publication by the Health Consumers Alliance of South Australia. It was published in July 2020. View and download the guide here: SA Consumer Advocate Guidebook
5 Tips for requesting stories from patients and caregivers These are tips for anyone in healthcare who is requesting that a patient or caregiver share their story or experiences in either an informal group setting or a formal speaking environment. See Guideline here: 5 tips for requesting stories
5 Tips for responding to a request for your story These are tips for patients and caregivers who are asked to share their story or experiences in either an informal group setting or a formal speaking environment. See Guideline here: 5 tips for responding to a request for a story
Below is a video of the full session from a community forum convened on Thursday 27 August by Health Issues Centre. Almost 100 people attended the HIC community forum “Are your COVID-19 concerns being heard?”, with another 39 unavailable to attend but registering their interest. A full report from the event is available here. View video - click on image below
Emotion boils over at community forum Almost 100 people attended the HIC community forum “Are your COVID-19 concerns being heard?” held on Thursday 27th August, with another 39 unavailable to attend but registering their interest. The Forum was opened by HIC CEO, Danny Vadasz, who spoke about the lessons learnt during the HIV/AIDS epidemic where partnerships empowering community led responses were key to building support for infection prevention measures and identifying barriers to compliance. He reflected that these lessons appear to have been forgotten. Danny then introduced Nina Fromhold, Head of Community Engagement, DHHS who spoke about the remit of her [...]
August 24 event The widening disconnect between Covid policy and consumer experience was the hot topic at August's Cuppa and Connect event. The bumper group of 15 attendees was made up of primarily consumer representatives, a couple of HIC staff, including CEO Danny Vadasz, and one self-proclaimed “fox in the henhouse” representing a local health service and seeking feedback to improve consumer experience in her facilities. Participants were quick to identify a range of issues with the way State and Federal Governments have handled the pandemic response, including: Lance: There’s a bit of a disconnect (between policy and what’s happening on [...]
This is your chance: Register to attend now Health Issues Centre has been contacted by a number of community organisations and consumers expressing their frustration at the difficulty of engaging with health authorities regarding the continuing COVID-19 crisis. In particular, we have heard about policy directives that fail to take into account the circumstances of people with special needs. On Thursday 27th August, we will be hosting a forum to canvass community concerns and to advocate for a more consultative approach to the future pandemic response. The meeting will be attended by representatives of the office for Community Engagement and Testing, [...]