Health consumers play a critical role in improving our health system. This Model shows health consumers how they can effectively do this. It highlights opportunities that exist for consumers to contribute, for all experience levels. 

“This Model is the product of Safer Care Victoria, the Health Issues Centre, and consumers working in partnership to develop this helpful resource for consumers at all stages of their consumer journey. It is informative, practical, and empowering.” – Nora Refahi, Consumer Advisor on the co-production team. 

 It helps to:  

  • Support consumers to understand the types of roles they could engage in, that align with their skills and interests.
  • Map out for consumer leads, managers, researchers, and policy developers the innovative ways they can partner with consumers.
  • Open a dialogue between consumers and their leads about the ways the service can meaningfully support their growth and development.
  • Demonstrate to executive leadership and Board how consumers should and could be fitting in to the decision-making hierarchy. 

Consumers involved in the development of this resource felt strongly that it should be a live, dynamic document that focuses on the importance of partnership between consumers and healthcare organisations. As such, we would love you to share this resource with your networks and start conversations about how you might use the Model to evolve your approaches to consumer engagement. 

For more information, to provide feedback, or if you would like support to implement anything you see in this Model, please contact Health Issues Centre at or call (03) 8676 9050. 

Download resource here.