The Graduate Certificate in Consumer and Community Engagement (10947NAT) is for health service staff who work in the area of consumer engagement delivered by Health Issues Centre on behalf of The Benchmarque Group.
Is this course for me?
The courses are for any organisation that has consumer engagement as part of their core business and have members of the team who would benefit from advancing their knowledge.
The course will benefit consumer engagement and patient experience staff, quality managers, consumer consultants, complaints and volunteer managers, clinicians and researchers and local government staff.
What will I learn?
The course will provide staff with the advanced skills and knowledge to plan, implement and evaluate consumer engagement. They will also gain the skills to work collaboratively and strategically alongside consumers, health services, government bodies and other health-related organisations.
The courses are designed to provide practical knowledge and skills to professionals wishing to develop in their roles and grow their career opportunities.
What is the commitment?
This course is delivered over 4 full days with additional self-directed course work, including preparation and assessment.
Graduate Certificate brochure
“Undertaking the Graduate Certificate in Consumer and Community Engagement with the Health Issues Centre has been an invaluable experience.
The course work has not only improved my ability to facilitate meaningful community engagement, but has also provided me with the confidence and knowledge to secure a secondment role in Social Planning and Equity at Nillumbik Shire Council.
The support provided by Tere (Facilitator) has been timely and generous. She is genuinely invested in each student’s journey and career pathway.
I would strongly recommend this certificate to anyone working in healthcare or community focused roles, including officers in the Local Government Sector.”
Recreation & Open Space Planner
Recreation and Leisure Services
Nillumbik Shire Council
We do not have any courses currently scheduled; please email email@example.com if you have an interest in our accredited courses.