Graduate Certificate in Consumer and Community Engagement

The Graduate Certificate in Consumer and Community Engagement (10164NAT) is for health service staff who work in the area of consumer engagement.

The course will provide staff with the skills and knowledge to plan, implement and evaluate consumer engagement. They will also gain the skills to work collaboratively and strategically alongside consumers, health services, government bodies and other health-related organisations. 

This course is delivered over 4 full days with additional self-directed course work, including preparation and assessment.

Registrations have been postponed due to Covid-19

New dates will be released when known.

What participants say

I also wanted to say thank you so much for such a fantastic and valuable course. I learnt so much from you in the face-to-face workshops, as well as from the guest presenters and other participants.
The presentations and USB resources were really informative and helpful too. I also learnt a lot from doing the projects, to reflect on best practice and plan next steps. I look forward to using what I’ve learnt as I progress consumer engagement at my work.
Tami Ebner, St Vincent’s Hospital Sydney
The research which I undertook as part of the graduate certificate has given me a much greater awareness of the consumer and community engagement policies and procedures in my workplace and the significant body of work to develop and implement them. I’ve learnt so much from the task of completing the assessment for each of the projects and now have an amazing set of extra resources to use in the future.
Carla Gorton, Cairns and Hinterland Hospital and Health Service, Brisbane

What participants say

I also wanted to say thank you so much for such a fantastic and valuable course. I learnt so much from you in the face-to-face workshops, as well as from the guest presenters and other participants.
The presentations and USB resources were really informative and helpful too. I also learnt a lot from doing the projects, to reflect on best practice and plan next steps. I look forward to using what I’ve learnt as I progress consumer engagement at my work.
Tami Ebner, St Vincent’s Hospital Sydney
The research which I undertook as part of the graduate certificate has given me a much greater awareness of the consumer and community engagement policies and procedures in my workplace and the significant body of work to develop and implement them. I’ve learnt so much from the task of completing the assessment for each of the projects and now have an amazing set of extra resources to use in the future.
Carla Gorton, Cairns and Hinterland Hospital and Health Service, Brisbane

Course Outline

The course will provide staff with the skills and knowledge to plan, implement and evaluate consumer engagement. They will also gain the skills to work collaboratively and strategically alongside consumers, health services, government bodies and other health-related organisations.

The Graduate Certificate in Consumer and Community Consumer Engagement consists of four units:

Competencies

Upon successful completion of the course, participants will have developed a range of competencies enabling them to work collaboratively and strategically in consumer engagement services.

  • Evaluate best practice for consumer engagement in health to inform policy and practice in own work
  • Recommend evidence-based best practice improvements to the current consumer engagement practice of an organisation
  • Operate within community development, consumer engagement and/or health promotion principles
  • Work effectively within a social inclusion framework and with diversity in the community
  • Evaluate the capacity of an organisation to meet legal and reporting requirements in relation to consumer engagement
  • Develop/review the consumer engagement plan of an organisation
  • Promote consumer leadership within an organisation
  • Develop effective consumer leadership within an organisation
  • Engage the organisation with key external stakeholders relevant to consumer engagement
  • Seek funding for consumer-led initiatives
  • Design processes to evaluate a consumer engagement plan
  • Implement consumer engagement in an organisation
  • Facilitate the professional development and training of staff in consumer engagement
  • Manage the learning and development of consumers in consumer engagement
  • Manage partnerships with key external stakeholders and networks
  • Manage systems for the recruitment and management of consumers
  • Involve consumers in staff selection, interviews, appraisals and training
  • Encourage the conduct of research into consumer engagement
  • Review consumer engagement systems and structures of an organisation
  • Manage the effective operation of a Consumer Advisory Committee/Group (CAC/CAG) in an organisation
  • Design and implement community consultations and needs assessments for an organisation
  • Administer the establishment and maintenance of a consumer register in an organisation
  • Improve the consumer health information systems and strategies of an organisation

Is this the right course for you?

For course advice and support please contact Tere Dawson on (03) 8676 9057 or via email at tere.dawson@hic.org.au​​​​​​​

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CPD Hours

Continuing professional development (CDP)  hours are available to members of the clinical profession on completion of this course. As a general guide, one (1) hour of active learning equates to one (1) hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.

For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.