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Victorian Health Consumer Engagement Leadership Programs

2024-01-10T17:01:02+11:00

Registrations are now open for our Consumer Engagement Practitioners Network. This pioneering network is designed to provide high-quality training, support and education to grow the skills and confidence of consumer engagement practitioners in the health sector. This network is part of our umbrella Victorian Health Consumer Engagement Leadership Programs, which also include the consumer-focused programs: Consumer Partners Network Consumer Partners Mentoring Program Check out our handy graphic below (or download a larger version here) to decide which program you should take part in: Download our digital pamphlets for more information on each program: Consumer Engagement Practitioners Network Consumer Partners Network Consumer Partners Mentoring Program Download our sample agendas for the networks: [...]

Victorian Health Consumer Engagement Leadership Programs2024-01-10T17:01:02+11:00

New resources to evaluate and improve Community Advisory Commitees

2023-11-27T16:24:34+11:00

Community Advisory Committees (CAC) are one of many important mechanisms for consumer engagement in our health system. With funding support from Safer Care Victoria, Health Issues Centre has developed, tested and refined an Evaluation Framework and Toolkit for Community Advisory Committees. How the Toolkit will help you  The Toolkit helps health services, their CAC members and leaders to plan and implement evaluation activities to support and guide their improvement. The Framework and Toolkit (listed in the attachment of this document) are designed to enable a consistent approach to evaluation. The Toolkit includes supporting tools and resources that can be applied [...]

New resources to evaluate and improve Community Advisory Commitees2023-11-27T16:24:34+11:00

Consumer Model – Partnering with Healthcare Organisations

2023-11-27T16:24:52+11:00

Health consumers play a critical role in improving our health system. This Model shows health consumers how they can effectively do this. It highlights opportunities that exist for consumers to contribute, for all experience levels.  “This Model is the product of Safer Care Victoria, the Health Issues Centre, and consumers working in partnership to develop this helpful resource for consumers at all stages of their consumer journey. It is informative, practical, and empowering.” - Nora Refahi, Consumer Advisor on the co-production team.   It helps to:   Support consumers to understand the types of roles they could engage in, that align with their skills and interests. Map out for consumer leads, managers, researchers, and policy [...]

Consumer Model – Partnering with Healthcare Organisations2023-11-27T16:24:52+11:00

Australian Charter of Healthcare Rights

2021-07-15T16:41:11+10:00

With funding from Safer Care Victoria, we recently hosted two online forums with consumers and health professionals to discuss the revised Australian Charter of Healthcare Rights. One featured Alfred Health presenting their Patients Come First Strategy which has focused on encouraging staff to embed the Charter in day-to-day practice and has led to innovative promotion of the Charter to patients, including providing examples of what the Charter means to patients in practice. Alfred Health’s excellent presentation, jointly done with one of their Consumer Advisors, begins at 12 minutes in this video.  The second forum involved Albury Wodonga Health describing how they have linked healthcare rights with patient experience and Heywood [...]

Australian Charter of Healthcare Rights2021-07-15T16:41:11+10:00

Safer Care Victoria and the future of Consumer Engagement

2020-12-04T15:20:11+11:00

The Health Issues Centre welcomes communication from Acting CEO, Ann Maree Keenan, Safer Care Victoria, regarding the future of consumer engagement. In September 2019 the Department of Health and Human Services Secretary Kym Peake outlined a plan for organisational transformation. Reforms detailed in February 2020 included how Safer Care Victoria would review it’s structure and work programs to respond better to the changing needs of government, healthcare services, consumers and the Victorian community. While delayed by the pandemic, SCV seeks to: Improve opportunities for consumers to meaningfully engage with the full breadth of SCV’s work, by consolidating the number of [...]

Safer Care Victoria and the future of Consumer Engagement2020-12-04T15:20:11+11:00

Western Australia Health Consumers’ Council: Patient First Ambassador Project

2020-09-18T15:59:11+10:00

Western Australia Health Consumers’ Council: Patient First Ambassador Project The Patient First Ambassador project is a unique initiative that encourages health consumers in Western Australia (WA) to become more informed and involved in their health care and management, with the potential to reduce health-related errors in the health system and result in less anxiety and stress, a quicker recovery time and less cost. The project, now in its second year, has volunteer consumers distribute the Patient First booklet directly to health consumers. View and download booklet here: WACC Patient First Ambassador Project

Western Australia Health Consumers’ Council: Patient First Ambassador Project2020-09-18T15:59:11+10:00

Are we doing enough to keep consumer engagement alive?

2020-07-10T14:38:07+10:00

Times have changed - for good Genuine engagement with consumers has suffered in some organisations as a result of Covid-19. And the current situation in Victoria reminds us that the pandemic is not over and will likely continue affecting us for some time. This means organisations need to get creative about how to engage with their consumers or risk significant set-backs to their consumer engagement programs. As one Health Service shared with Health Issues Centre last week, Covid-19 has devastated their program so completely, they will need to start over from scratch. But face-to-face consultation is not the only option for [...]

Are we doing enough to keep consumer engagement alive?2020-07-10T14:38:07+10:00

Cupdate: Breaking down the big issues

2020-07-03T09:33:29+10:00

Telehealth draws mixed response from group Telehealth emerged as a key issue of concern among the group at our first ever Cuppa and Connect event on Monday, following a discussion that ranged over a variety of topics. Members of the group introduced themselves and shared a little of their background before having a chat about the impact of Covid-19 restrictions and the top-down decision-making in evidence. Alan, a consumer representative, noted that the decision to announce 2-30 minute appointments with hairdressers in the early days betrayed a total lack of consultation by the PM and cohorts - including surely their owns [...]

Cupdate: Breaking down the big issues2020-07-03T09:33:29+10:00

ICIC20 Conference goes virtual

2020-06-26T10:14:51+10:00

Health Issues Centre CEO Danny Vadasz announced as keynote speaker  Health Issues Centre CEO Danny Vadasz has been announced as a keynote speaker at a prestigious international health conference in Croatia. The  ICIC20 Virtual Conference is free for patients and carers and also attracts over 1000 integrated care experts representing over 80 countries.Taking place over 4 days in September 2020, the ICIC20 Virtual Conference is a relaunch of the 20th International Conference on Integrated Care that was due to take place in Šibenik, Croatia in April. The new edition will take place as a virtual offer bringing over 150 hours of digital integrated [...]

ICIC20 Conference goes virtual2020-06-26T10:14:51+10:00

“Conversations with consumers” despite isolation

2020-07-03T09:33:53+10:00

Health Issue Centre harnesses the power of technology to deliver consumer engagement forums Almost 100 consumers came together for two successful community engagement forums in June, despite the challenges of Covid-19 physical distancing. Health Issues Centre, in partnership with Safer Care Victoria and local health Service stakeholders in Gippsland and metropolitan Melbourne, delivered the two events using online conferencing technology. Both forums, entitled “Conversations with Consumers” aimed to support local consumer advisors and representatives of health services to think about how to adapt and maintain their engagement with their local consumers and communities, particularly during the COVID-19 pandemic. Danny Vadasz, CEO, [...]

“Conversations with consumers” despite isolation2020-07-03T09:33:53+10:00

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