Unlocking the potential of consumer leaders through support and understanding

December 1st, 2021|

How health consumer leaders are supported can have a significant impact on their experience. It influences the way people participate, the quality of insights that can be uncovered and can result in a positive long-term impact for the service and consumers. There is a huge opportunity for services to tap [...]

Australian Charter of Healthcare Rights

July 15th, 2021|

With funding from Safer Care Victoria, we recently hosted two online forums with consumers and health professionals to discuss the revised Australian Charter of Healthcare Rights. One featured Alfred Health presenting their Patients Come First Strategy which has focused on encouraging staff to embed the Charter in day-to-day practice and has [...]

Full Report: Will Sharing Improve Caring?

December 15th, 2020|

Consumers across two consultation forums hosted by Health Issues Centre provided only highly qualified support for plans by DHHS to introduce a Clinical Information Sharing system. Almost 150 consumers, consumer representatives and community organisation representatives participated in on-line forums to respond to the discussion paper published by DHHS. This paper [...]

Safer Care Victoria and the future of Consumer Engagement

November 11th, 2020|

The Health Issues Centre welcomes communication from Acting CEO, Ann Maree Keenan, Safer Care Victoria, regarding the future of consumer engagement. In September 2019 the Department of Health and Human Services Secretary Kym Peake outlined a plan for organisational transformation. Reforms detailed in February 2020 included how Safer Care [...]

Supporting our Consumer Advisory Committee to meet through the pandemic

October 1st, 2020|

Staying in touch despite physical distancing by Catherine Fraser, Service Development Officer at Your Community Health One of the things we are really proud of at Your Community Health is our diverse and committed Consumer Advisory Committee. It has consistently provided high quality and thoughtful advice to our organisation over [...]

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