The ‘how to’ of consumer engagement and co-production

It is a requirement of several national and Victorian quality and safety standards to partner with consumers. For example, Standard 2: Partnering with consumers in the new edition of the National Safety and Quality Health Service Standards (NSQHS) and the Safer Care Victoria Partnering in Healthcare Framework. And, although heath and community services are aware and acknowledged the need to partner with consumers, many struggle with the ‘how to’ or methodologies for engagement and co-production.

What do we offer?

This workshops aim to provide the skills and knowledge required to implement consumer engagement and coproduction in practice. The workshop offers a series of tools to identify the most effective methods of engagement and process for effective consumer engagement, including seldom-heard population groups.

3 hours

We come to you

Groups of 10 or more

This workshop will cover:

Background to consumer engagement and coproduction
New edition of the National Safety and Quality Health Service Standards (NSQHS)
The Safer Care Victoria Partnering in Healthcare Framework
Methods of consumer engagement
Best practice examples
Implementing consumer engagement and coproduction
Monitoring and evaluation of consumer engagement

Inquire now

What participants say

The workshop is a beautiful way to introduce consumers to the idea of co-production. I feel that I can finally build strong relationships with health and community service staff because I can understand the terms that they use now.

Maya, a Consumer Representative

I am an empowered member of the Committee. I feel that co-production is much easier now that I can articulate my creative ideas. I feel I have more input now that I understand and relate to the processes a lot more.

Jacob, a Consumer Advisory Committee member

What participants say

The workshop is a beautiful way to introduce consumers to the idea of co-production. I feel that I can finally build strong relationships with health and community service staff because I can understand the terms that they use now.

Maya, a Consumer Representative

I am an empowered member of the Committee. I feel that co-production is much easier now that I can articulate my creative ideas. I feel I have more input now that I understand and relate to the processes a lot more.

Jacob, a Consumer Advisory Committee member