We help your health service prepare for the implementation of the ten national safety and quality standards.
What do we offer?
The Australian Commission on Safety and Quality in Health Care (ACSQHC) requires that health services engage consumers across all ten national safety and quality standards
Health Issues Centre is offering a full-day workshop to help health services prepare for the implementation of the ten national safety and quality standards, particularly with Standard 2: Partnering with Consumers. This workshop is especially useful for quality managers, consumer engagement officers, patient liaison staff, complaint managers and consumer consultants.
This workshop will cover:
Background, definitions and principles of consumer engagement;
The rationale and evidence for consumer engagement
How to put the principles into practice
Implementing safety and quality standards
Barriers to consumer engagement and how to address them
Auditing your service for consumer engagement
Want to inquire about our consulting services?
Fill in our Contact Us form or call us now on (03) 8676 9050.
Resource Library
Find a range of FREE resources, including:
- Toolkit for Health Sector Staff that you can download here
- Toolkit for Consumer Advocates that you can download here.
